A Transportation and Logistics company from USA, wanted to create a superior customer and driver experience through latest web & mobile technologies that reinforces the organization as the leader in transportation solutions.
Challenges
Don’t have single and comprehensive solution/platform for customers & drivers. Forcing users to use multiple platforms which is not convenient and user friendly. Too much of backend work to integrate and support operations.
Identifying and optimizing the existing right-fit solutions that can be integrated in to single fleet management solution is a challenge.
Wants to enhance value proposition of the organization.
Need multilingual facility to support various countries.
Need live tracking and tracing.
Integrate mobile payment / fast pass for quick and hassle-free payments.
Need to have seamless communication integration between all the users of the system.
Solution
Efficient and scalable web and cross-platform mobile applications using latest technologies.
Customer can find locations based on their geo-location.
Ability to find fuel and their respective prices in the surrounding area or while en-route.
Ability to track truck, see all trucks en-route, get live notifications, updates and communication.
Schedule & manage truck maintenance services.
Request & track roadside assistance.
Ability to exchange driver, track accidents, manage breakdown scenarios.
Automatic invoices & POD creation and communication.
Geotargeted ring fencing, mobile pay, fingerprint login, voice search.
In-depth data analysis and reports.
Customer feedback, complaints and ratings.
Result
Game changing solution for transforming the business through cutting-edge technologies.
Helped organization to become THE leader in transportation solution.
Great improvement in operations efficiency resulting in workforce and revenue optimization.
Improved customer experience.
Helped organization to expand the services to more small and medium fleet owners, drivers and renters. Business expansion jumped more than 30%.
This solution bought additional reasons to believe in the organization by its customers.
Technologies Used
Cross-Platform Mobile Solution – Xamarin.Forms with MVVM, OCR, Dialogflow, Firebase ML Kit, Microsoft Cognitive Services, Azure Cloud and more.
Web Application - .Net core, Angular, Azure Cloud, Azure Redis, Azure Functions, GraphQL and more.
Our DevOps approach helped to bridge the gap between development, QA and IT operations thereby enabling organization achieve faster time-to-market while improving operation performance significantly.